Join our startup to help build the largest SaaS in Thailand for Thai SMEs


Job Descriptions:

  • Advance customer service experience, create engaged clients and promote organic growth

  • Take ownership of customers' issues and follow problems through to resolution

  • Set a clear mission and deploy strategies focused towards that mission

  • Perfect service procedures, policies, and standards

  • Keep accurate records and document customer service actions and discussions

  • Review statistics and compile accurate reporting

  • Recruit, coach, and develop customer service agents. Create an environment where they can excel through encouragement and empowerment

  • Maintain an orderly workflow according to priorities

Qualifications:

  • Some Proven working experience as a customer service manager

  • Expertise in providing customer service support

  • Great understanding of management methods and techniques

  • Proficiency in English is a plus

  • Working knowledge of customer service software, databases, and tools

  • Recognition of industry’s latest technology trends and applications

  • Capacity to think strategically and to lead

  • Strong client-facing and communication skills

  • Advanced troubleshooting and multi-tasking skills

  • Customer service orientation

  • BS degree in Business Administration or related field